“We can no longer satisfy our customers, we need to delight them – surpass their expectations,” says Carrie Gendreau, the presenter of the latest in the Lamoille Economic Development Corporation sponsored Basic Business Skills workshop series. This interactive seminar will explore the seven ways to provide “knock your socks off” service with each and every customer interaction. You will discover ways to make your customers feel important, transform complaints into valuable customer feedback, become a master in the art of listening, “out-service” your competitors, recognize the value of first impressions, understand that customers want an “experience,” earn customer trust, and be aware of how everyone is significant in providing customer service. In today’s business environment, your business needs every competitive edge it can get. Providing the BEST customer service is one very cost effective way of doing just that. Ms. Gendreau is a recognized expert in this area. She was born and raised in Littleton, NH where she still lives with her husband. She is a certified Dale Carnegie Course Instructor and is the owner of The Training Connection as well as Emma & Co. Consignment Boutique and has been an Adjunct Professor for 18 years at Granite State College. The workshop will take place on February 21st from 9 am to noon in the Community Room at Green Mountain Technology and Career Center in Hyde Park. The cost to attend is $49 and pre-registration is required. Please visit www.vtsbdc.org and click on TRAINING to register and pre-pay on line or email Vicki Blanchard at This email address is being protected from spambots. You need JavaScript enabled to view it..

Community News

Read More

Upcoming Events

May 26, 2018
The Hardwick Spring Festival

WLVB's Roland Lajoie will have the highllights live from the historic Hardwick Inn.

June 2, 2018
The Biggest Lawn & Garden Savings Around

Join WLVB's Roland Lajoie to wrap up the Memorial Day Savings Event at your locally owned hometown Sears store in the Northgate Plaza, Morrisville.

About WLVB

Take the Most Popular Music Format in the Country. Add Commitment to the Local Economy and Involvement in the Community. And You Get Lamoille County’s Most Listened-To Radio Station

Read More »

Contact WLVB Radio

© 2017  |  Radio Vermont Group  |  WDEV
Web Site Maintained by Vermont Web Marketing